Sofitel Hotel in Xian
This was supposedly the best hotel in Xian and the newest from what some said. We really disliked this hotel. There is an east and west wing. We were placed in the west wing. It’s very inconvenient. We had to walk quite a distance to get to the morning breakfast, etc. This is fine if you have a lot of time, but when you want to see so much and are on tour, time is of the essence and it was inconvenient.
Then there are the rooms. We got in late, wanted to get to bed and get up early for the tour the next morning. First the toilets didn’t flush. They sent a maintenance guy who didn’t speak English who said he fixed it. I didn’t check , just believed him. Then while taking a shower, the shower drain didn’t drain. That was really disgusting. Then the sink water didn’t drain. I called down and the same maintenance guy came. He just started banging on the drain with a wrench. I complained to the manager and they offered me a fruit basket. I said I don’t want a fruit basket, I want a room that works!!. They did switch us to another room. That one still had the problem with the toilets, but was usable. You could tell it was really decorated nice and new, but things weren’t constructed right. For instance when you slide the glass door to open, it doesn’t follow the track right and runs into one of the bathroom fixtures.
This was just my experience. Many of you could have had a great experience. We did relay our problems to our tour guide and she said she has had many similar complaints.
