Island Shangri-La Hotel Hong Kong
My family loves the Island Shangri-La. After getting through customs at Hong Kong’s wonderful airport, we emerged at the arrivals area and the Shangrila staff spotted us immediately. (They “just know” who you are.) The guys jumped under the wire and took all our luggage. We were whisked to the Rolls Royce which has the most lovely deep-blue carpet. At the airport now, they have these wonderful golf-buggy “taxis”. As soon as you get off the plane, there are golf-buggy “taxis” waiting which will take you to customs; same thing when you’re going back the other way. This saves you a very long walk – and they cost a pittance (one or two pounds/euros!!) so it is crazy not to use them every single time.

I had high expectations of this Hotel prior to arriving based on friends recommendations. I can happily report that things went well.
Check-in was very smooth, we had a guest relations lady meet us as we walked in the door and show us straight to our room ,where all the formalities were taken care of. Very efficient.
Spa, lovely. Had a swedish massage for 90 mins and thought I was in heaven.
Room. Had a mountain view which was nice enough, room was clean and large as was the bathroom. Only fault would be TV still old CRT style, but not an issue.
Food. Like most hotels, room service was mediocre at best. However I would recommend the restaurant Petrus, excellent food and service.Black truffle soup to die for. Top class!! So good I even managed to get engaged there.
Overall: Excellent hotel with great service. Nothing negative to say at all.